Privacy Policy

LAST UPDATED

16/02/2026

WHO WE ARE

Prime Power Services Ltd (Company Number 17006392), registered in England and Wales at:

Picton Manor, Ellison Place, Newcastle Upon Tyne, United Kingdom, NE1 8XG

Prime Power Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit www.primepower.co.uk
or engage with our services.

For the purposes of data protection law, Prime Power Services Ltd is the data controller responsible for your personal data collected through the Prime Power website. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHAT INFORMATION WE COLLECT

We may collect and process the following types of information:

Information You Provide Directly

Name

Business name

Contact details (email address, phone number)

Business energy usage information

Any information submitted via contact forms, quote requests or email correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Pages visited and time spent on the site

Referring website

This information helps us improve website performance and user experience.

HOW WE USE YOUR INFORMATION

We use your information to:

Respond to enquiries and provide quotations
Deliver energy brokerage and related services
Manage client relationships
Improve our website and services
Comply with legal and regulatory obligations

We will only process your personal data where we have a lawful basis to do so, including:

Your consent
Performance of a contract
Legitimate business interests
Legal obligations

SHARING YOUR INFORMATION

We may share your information with:

Energy suppliers for the purpose of obtaining quotations or arranging contracts
Service providers who support our website or IT systems
Professional advisers (e.g. legal or accounting)
Regulatory authorities where required by law

We do not sell your personal data to third parties.

DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

However, no data transmission over the internet can be guaranteed to be completely secure.

DATA RETENTION

We retain personal data only for as long as necessary to:

Fulfil the purposes for which it was collected
Meet legal, regulatory or contractual requirements

When data is no longer required, it will be securely deleted or anonymised.

DISPUTE RESOLUTION OMBUDSMAN

We're certified by the Dispute Resolution Ombudsman. Our membership number is E3441

YOUR RIGHTS

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request erasure of your personal data
Restrict or object to processing
Request data portability
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@primepower.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

COOKIES

Our website may use cookies to enhance user experience and collect analytical data.

You can control or disable cookies through your browser settings. A separate Cookie Policy may provide further details.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.